Warden Call Systems

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Warden call systems

The purpose of warden call systems and lifeline systems is to provide a way for people to request assistance, particularly in buildings where safety, security and rapid response are important. They are commonly used in care homes, supported accommodation and other public or residential buildings.

A warden call system allows residents or occupants to call for help from a designated warden, carer or monitoring team.

Its main purposes are to:

  • Request assistance: Residents can call for help if they feel unwell, fall or need support.

  • Improve safety: Staff can respond to emergencies or welfare concerns.

  • Enable communication: Depending on the system, staff can speak to the person through an intercom.

  • Support independent living: Residents can live more independently while having access to assistance.

  • Alert staff or ARC: Calls can be sent to a central panel, pager or staff handset and if no answer the call automatically diverts to the scheme ARC.

For example, in sheltered housing, a resident can press an alarm button or pull a cord to alert the warden or monitoring service.

Lifeline System

A lifeline system is a personal emergency alarm service that enables someone, particularly an older or vulnerable person, to summon help when they need it.

Its main purposes are to:

  • Provide emergency assistance: A person can press a pendant or alarm button when they need help.

  • Support people living alone: It provides a way to contact an alarm monitoring centre without needing to reach a telephone.

  • Enable a rapid response: The monitoring centre can contact the person, a nominated contact, a carer or emergency services as appropriate.

  • Provide reassurance: Users and their families can feel more confident about living independently.

  • Support falls or medical emergencies: Some systems include automatic fall detection, although this depends on the equipment.

For example, someone who falls at home can press their wearable lifeline pendant to alert the monitoring centre, which can arrange assistance.